Service Center

The Service Center is the communications hub for University Services, handling well over 20,000 calls per year and receiving 25,000 electronic mail messages sent to FACMAN.

Four Ways to submit a service request Weekdays 6:30am-5pm, M-F

• Fill out our online Service Request Form
• Fax your request to the Service Center at 480.965.0120
• Send an email to FACMAN
• Mail a memorandum to the Service Center (Mail Code 5112)

Request Process

Upon receipt of the request, the Service Center will relay the information to the appropriate shop or service unit.

A determination will be made whether the project is state-funded maintenance (non-billable) or departmental service (billable).

The Service Center will then notify the requesting department of the project's billable or non-billable status and a cost estimate, if any, for the proposed project.

A work order number will be assigned for a non-billable project.

If the project is billable, the requesting department is asked to enter a purchase order (PO) in "Advantage" to vendor: FACMAN.

After the Service Center receives the PO or IDPO, the work order will be forwarded to the appropriate shop or service unit.

The shop or service unit will contact the requesting department, if necessary, and set a schedule to complete the work.

Questions?

Pat Koroulis
Business Manager Sr.

EMERGENCIES

Service Desk
480.965.3633

If you need immediate attention call the service desk, which is available 24 hours a day, 7 days a week.